Effective Date: November 2, 2025
Company: TRYB International, LLC
Address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA
Email: [email protected]
1) Overview
We specialize in perishable floral products prepared to order. As such, all sales are final once preparation begins. This Policy explains when remedies may be available and the process for requesting them. By placing an order, you agree to this Policy.
Key points:
• Perishable items are non-returnable and non-refundable after delivery or dispatch.
• Delivery times are estimates; a delay caused by volume, weather, traffic, or courier issues does not qualify for a refund or chargeback.
• Verified defects at delivery are eligible for a replacement or store credit at our discretion.
2) Non-Returnable, Perishable Nature
All floral products (bouquets, arrangements, plants with blooms) are perishable and cannot be restocked or resold. For health, safety, and quality control reasons, we do not accept returns under any circumstances.
3) Cancellations (Before We Start)
Eligible: Orders may be canceled only if design/prep has not begun and the order has not been dispatched/assigned to a courier.
Not eligible: Once preparation starts or the order is routed to delivery, no cancellation or refund is available.
To request cancellation, email [email protected] with your order number immediately; eligibility is determined solely by us.
4) Substitutions
Due to seasonal and local supply conditions, we may substitute blooms/containers of equal or higher value while maintaining the overall style and color palette. Substitutions are not a basis for refund.
5) Delivery Policy & Proof of Fulfillment
Delivery window: We strive to deliver on the requested date/time window, but times are not guaranteed.
Proof of delivery: Delivery is deemed complete when our courier records GPS timestamp, photo confirmation, signature, or handoff to a person at the address (including recipient, roommate, concierge, reception/security, doorman, mailroom, or similar).
If recipient unavailable: We may leave the order at a safe location (doorstep, concierge, reception) or attempt a re-delivery. Re-delivery fees may apply.
Incorrect/insufficient address: Customer is responsible for accurate delivery details. Orders delayed, misdelivered, or undeliverable due to address errors are not eligible for refund. Additional fees may apply for address changes after dispatch.
Hospital/office/school deliveries: Acceptance by facility staff constitutes delivery.
Late deliveries due to high order volume (e.g., Valentine’s Day/Mother’s Day), weather events, road closures, or courier constraints do not qualify for refund or chargeback.
6) Quality Concerns (How to File a Claim)
We carefully condition and hydrate flowers before dispatch. If you believe there is a material defect at arrival, you must:
Contact us within 2 hours of recorded delivery time (strict).
Provide clear photos showing the full arrangement (top, side), any specific issues, and the packaging/water source.
Confirm care steps taken (trim stems, fresh water in vase, away from heat/sun/drafts).
Keep the arrangement available for our review or collection (if requested).
Email: [email protected] with subject line: “Quality Claim – Order #_____”
Remedies (at our sole discretion)
Replacement (same or comparable value), or
Store credit for a future purchase (non-transferable, expires 6 months).
Cash refunds are not offered for perishable items. Claims made after the 2-hour window or without adequate evidence are not eligible.
7) What Is Not Considered a Defect
Minor variations in color/size/stage of bloom typical of natural products.
Petal bruising or slight wilting that resolves after rehydration/care.
Issues arising after delivery due to lack of water, heat/sun exposure, drafts, pets, or mishandling.
Customer preference changes (“not what I imagined,” “smaller than expected” when product size matches listing range).
8) Delays & Force Majeure
Events beyond our control (weather, road closures, accidents, strikes, severe traffic, disasters, peak-volume periods, courier backlogs, public holidays) may affect timing. These do not entitle you to refunds, cancellations, or chargebacks.
9) Chargeback & Fraud Prevention
To protect against payment fraud and unauthorized disputes, we maintain order logs including payment authorization, IP/device data, and courier proof of delivery (GPS/photo/signature).
By purchasing, you acknowledge that delivery confirmation constitutes proof of fulfillment and waive any right to initiate a chargeback for orders marked delivered or attempted at the provided address. Any chargeback initiated contrary to this Policy will be disputed with full evidence and may result in account suspension and legal recovery of fees.
10) Re-Delivery & Pickup Fees
If a re-delivery is requested or required due to recipient unavailability, restricted access, or address issues, additional fees may apply. If we request pickup/return of the defective product for inspection and it is refused/unavailable, the claim may be denied.
11) Add-Ons & Non-Floral Items
Chocolates, balloons, cards, vases, and similar add-ons are final sale once dispatched. In the rare case of arrival damage, we may offer a replacement or store credit at our discretion upon timely evidence submission.
12) Store Credit Terms
Issued at our discretion; not redeemable for cash.
Single-use, non-transferable; expires 6 months from issuance.
Cannot be combined with certain promotions or retroactively applied.
13) Governing Law
This Policy is governed by the laws of the State of Delaware, USA. Any dispute shall be brought exclusively in the state or federal courts located in Delaware, and you consent to such jurisdiction and venue.
14) Changes to This Policy
We may update this Policy at any time. The revised version will be posted with a new Effective Date and will apply to orders placed thereafter.
15) How to Reach Us
For cancellations (eligibility required), quality claims, or delivery assistance:
Email: [email protected]
Hours: Business days 9:00–17:00 (local dispatch hours may vary on peak days)