Effective Date: November 2, 2025
Company Name: TRYB International, LLC
Registered Address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA
Website: www.fleurinelle.com
Email: [email protected]
1. Introduction
These Terms and Conditions (“Terms”) govern all purchases, orders, and use of products and services offered by TRYB International, LLC ( “fleurinelle,” “we,” “our,” “us”) through our website (the “Site”).
By accessing, browsing, or placing an order on our Site, you (“Customer,” “you,” or “your”) agree to be legally bound by these Terms.
If you do not agree with any of these Terms, please do not use this Site or place an order.
2. Eligibility
By placing an order, you confirm that you:
Are at least 18 years old and legally capable of entering into binding contracts.
Are providing accurate and complete personal, billing, and delivery information.
Are the authorized holder of the payment method used for your purchase.
3. Products and Availability
All products displayed on our Site are subject to availability.
We reserve the right to substitute certain flowers or packaging materials of equal or greater value when specific items are unavailable due to seasonal variations, local supply conditions, or unforeseen circumstances.
We make reasonable efforts to display the colors and appearance of our products accurately, but variations may occur due to monitor differences, lighting, and natural flower variations.
4. Orders and Acceptance
An order is deemed accepted only after we have received payment authorization and sent an order confirmation email.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud, payment irregularities, or misuse of promotional offers.
5. Pricing and Payment
All prices are listed in USD unless otherwise indicated.
We reserve the right to modify pricing or promotions at any time without prior notice.
Payment must be made in full at the time of order. Accepted payment methods are those displayed at checkout.
By completing payment, you authorize TRYB International, LLC to charge the full amount of your order, including applicable taxes, fees, and delivery costs.
6. Delivery Policy
We offer same-day and scheduled flower deliveries depending on location and availability.
While we make every effort to deliver your order on the requested date and within the specified time window, delivery times are not guaranteed due to factors beyond our control such as:
High seasonal demand (e.g., Valentine’s Day, Mother’s Day)
Weather conditions
Courier or logistics delays
Incorrect or incomplete recipient information
A delay in delivery does not entitle the customer to a refund or chargeback.
Delivery is deemed completed when:
The flowers are delivered to the recipient, front desk, receptionist, concierge, security staff, or a person present at the delivery address; or
The delivery partner confirms delivery through GPS tracking, timestamp, or photo confirmation.
Once the delivery is confirmed, the order is considered fulfilled and non-refundable.
7. Substitution Policy
Due to the perishable nature of flowers and variations in availability, we reserve the right to substitute any item with one of equal or greater value and similar appearance without prior notice.
Substitutions are made with the utmost care to maintain the theme, color palette, and presentation of the original order.
8. Return and Refund Policy
a. Perishable Products
All floral products are perishable and non-returnable.
Once an order has been prepared, dispatched, or delivered, it cannot be canceled, refunded, or exchanged.
b. Incorrect or Damaged Orders
If your order arrives significantly damaged or incorrect, you must notify us within two (2) hours of delivery, with clear photographic evidence showing the damage or issue.
Upon verification, we may, at our sole discretion:
Provide a partial refund, or
Send a replacement arrangement of equal or greater value.
No refunds or replacements will be issued if:
The flowers were delivered to the correct address but refused by the recipient or left unattended.
The flowers were exposed to adverse conditions after delivery (e.g., heat, direct sunlight, lack of water).
The complaint is made after the two-hour window or without sufficient evidence.
c. No Refunds for Delayed Deliveries
By placing an order, you acknowledge that delivery times are estimates and not guarantees.
No refunds, chargebacks, or replacements will be granted for late deliveries caused by traffic, weather, high-volume periods, or incorrect addresses.
d. Chargeback Policy
All orders are digitally verified with:
Payment authorization logs
IP address, device, and timestamp
Delivery confirmation (courier proof, GPS, or photo evidence)
By completing your purchase, you agree that:
Delivery confirmation constitutes proof of service.
You waive any right to initiate a chargeback for orders marked as delivered or attempted delivery.
Any attempt to file a chargeback for a completed order will be considered fraudulent and may result in legal action and submission of all supporting documentation to the payment processor, bank, and relevant authorities.
9. Cancellation Policy
Orders may be canceled only if we have not yet begun processing or preparing the floral arrangement.
Once preparation has started or the order is assigned to delivery, the order cannot be canceled or refunded.
To request a cancellation, contact us immediately at [email protected] with your order number and full name.
We reserve the right to determine eligibility for cancellation.
10. Limitation of Liability
To the fullest extent permitted by law, TRYB International, LLC shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, emotional distress, or reputational damage resulting from:
Delays or missed deliveries
Variations in flower appearance
Substitutions
Third-party courier issues
Our total liability for any claim shall not exceed the amount paid for the order in question.
11. Force Majeure
We shall not be liable for delays or failure to perform due to circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, transport failures, or governmental restrictions.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America.
Any disputes arising out of or relating to these Terms shall be exclusively submitted to the competent courts of Delaware, USA.
13. Changes to Terms
We reserve the right to modify these Terms at any time without prior notice.
The updated version will be posted on this Site with a revised “Effective Date.” Continued use of our Site or services after such changes constitutes your acceptance of the new Terms.
14. Contact Information
For questions or concerns regarding these Terms, please contact:
TRYB International, LLC
131 Continental Dr, Suite 305
Newark, DE 19713, USA
📧 [email protected]