Question 1

How do I know the flowers arrived?

Accepted Answer

Every delivery ends with a photograph taken at the door, with the recipient's first name, the city and the timestamp, emailed to you and shown on your tracking page.

Question 2

What if nobody is home in Marrakech?

Accepted Answer

Our team reports it immediately, support contacts you within 30 minutes, and you choose a free redelivery, another address, or a full refund.

Question 3

Can the card be written in Arabic?

Accepted Answer

Yes. You choose the handwriting language at checkout: Arabic, French, English or Spanish, and our team writes it by hand.

Question 4

Can I send Achoura flowers to Marrakech today?

Accepted Answer

Yes, if you order before 17:00 Morocco time and our team in Marrakech still has capacity. The countdown at the top of this page is calculated in your own timezone.

Question 5

What is Fleurinelle?

Accepted Answer

Fleurinelle is a single-brand same-day flower delivery service for Morocco. Fleurinelle is the seller of record for every order, and one hand-picked partner florist per city prepares, delivers and photographs the bouquet at the door on our behalf.

Question 6

Does Fleurinelle deliver same-day flowers in Morocco?

Accepted Answer

Yes. Orders placed before 17:00 Morocco time (16:30 in Agadir) are delivered the same day, usually within three hours of our team accepting the order.

Question 7

Which Moroccan cities does Fleurinelle cover?

Accepted Answer

Casablanca, Marrakech, Rabat, Tangier and Agadir, with dozens of neighbourhood zones per city and clearly published delivery fees per zone.

Question 8

Where do the flowers come from?

Accepted Answer

Every bouquet is arranged that morning by our vetted team inside the delivery city. Nothing is shipped internationally — our team is local, and the photographer at the door is the same person who cut the stems.

Question 9

How much does flower delivery in Morocco cost?

Accepted Answer

Bouquets typically range 250 to 2000 MAD, plus a per-zone delivery fee of 40 to 110 MAD. Prices convert to your local currency (EUR, USD, GBP, AED, SAR, CAD, CHF, SEK) at checkout, no surprise conversions.

Question 10

Can I send flowers from abroad?

Accepted Answer

Yes. Buyers pay in their own currency from France, Spain, Netherlands, Belgium, Italy, Germany, UK, US, Canada, UAE, Saudi Arabia, Switzerland, Sweden, Norway, Denmark or Qatar. Every payment is settled in dirhams inside Morocco.

Question 11

What payment methods does Fleurinelle accept?

Accepted Answer

Visa, Mastercard, American Express, Apple Pay, Google Pay, iDEAL and Bancontact. Stripe and TRYB Billing are supported as parallel gateways.

Question 12

Is there a same-day photo proof of delivery?

Accepted Answer

Yes. Every delivery ends with a photo taken at the door, timestamped and sent to the buyer by email and to their tracking page within minutes.

Question 13

Can the card message be written in Arabic?

Accepted Answer

Yes. Card handwriting can be Arabic, French, English or Spanish, and our team writes it by hand.

Question 14

What happens if nobody is home?

Accepted Answer

Our team reports it immediately, Fleurinelle support contacts the buyer within 30 minutes, and the buyer can choose a free redelivery, an alternative address, or a full refund.

Question 15

Does Fleurinelle deliver in Marrakech?

Accepted Answer

Yes. Fleurinelle delivers across 7 delivery zones in Marrakech, with its own local team. The same-day cutoff is 17:00 Morocco time.

Question 16

What flowers are appropriate for Achoura in Morocco?

Accepted Answer

For this occasion the palette leans on seasonal brights. Celebratory add-ons like balloons and cake are available.

Achoura flowers delivered in Marrakech

Amoré

For Your Heart !

Lisa

Eterna

Passionate Love

Dulcina

Beauty

A Pop of Color – Florist’s Choice Bouquet

Heaven

All my love

Valentina

Pureté Bouquet

Frequently asked questions

Where should we deliver today?